Refund policy

At Moments In Magnet, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, despite our best efforts, a return may be necessary. That's why we have a clear and transparent refund policy in place to ensure that you are satisfied with your purchase.

30-Day Return Policy

Our refund policy allows you to request a return within 30 days of receiving your item. This gives you ample time to inspect your purchase and decide if it meets your expectations.

Eligibility for a Return

In order to be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging.
  • You must provide the receipt or proof of purchase.

If your item meets these requirements, you can start the return process by contacting us at momentsinmagnet@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that we cannot accept returns that have not been requested in advance.

Damages and Issues

While we take great care in packaging and shipping your order, we understand that accidents can happen during transit. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

There are certain items that cannot be returned for various reasons. These include:

  • Perishable goods such as food, flowers, or plants.
  • Custom products or personalized items.
  • Personal care goods such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have any questions or concerns about the eligibility of your specific item for a return, please get in touch with us.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at momentsinmagnet@gmail.com for further assistance.

Thank you for choosing Moments In Magnet. We value your satisfaction and will do our best to ensure a smooth and hassle-free refund process.